#Ebay cancel order free

Thus, you should never agree to work outside of eBay, even for a quick buck. eBay can't know about anything that happened outside its own systems, so eBay's policy on selling outside the platform is clear: the company will only help you if all communications and transactions went through its services. You can try to dispute it, but eBay won't help you. It seems like everything went fine, but soon they'll complain to eBay that your item was defective, fake, or nonexistent.

If your listing is an auction, you may get a buyer who offers to pay an immediate amount as long as you close the listing and settle outside of eBay. They just want to take the real money you send them. Any time someone wants to send you more money than necessary (or 'accidentally' sends too much), then requests that you pay some of it back (or send it to someone else), you can be sure the check is bogus and won't clear. The terms state that refused deliveries are not covered, unless the item arrived with additional shipping costs because the seller didn't apply enough postage.įor maximum safety, you should never accept checks of any kind on eBay only take payments through the platform.Ī similar 'refund' scam also happens outside of eBay, so keep your eyes peeled for it. Unfortunately, this marks your package as 'Refused' or 'Returned,' which voids the eBay Money Back Guarantee. When you purchase it, the seller properly ships the package to your address but intentionally uses an incorrect name, making you think that you received someone else's package.īeing a good citizen, you return the package to the post office or shipping company. In this scenario, the seller puts up a normal listing-usually with a Buy Now option but not always.

#Ebay cancel order free

Make sure you understand the terms on that page so you're safeguarded by buyer protection if a seller doesn't hold up their end of a deal.įREE EMAIL COURSE: Learn to Secure Your Inbox With Our FREE Course 2. They might be playing the long con: building up a spectacular rating over tons of tiny transactions, then scamming you out of this one huge transaction.Īll you can do is avoid shopping in categories that aren't covered by eBay's Money Back Guarantee. How do you stay safe from this? Even if you check a seller's feedback and it looks overwhelmingly positive, you can't be sure that the item you're eyeing is legitimate. It's reasonable for eBay to make exceptions for these kinds of items. Rather, these tend to be high-value transactions, typically in the range of thousands of dollars. Note that most of the best-selling items on eBay don't fall under these categories. But there are several categories of items that aren't covered by the eBay Money Back Guarantee, including: This scam is simple: you send payment and nothing happens.įor most listings, the eBay Money Back Guarantee protects you if the seller never actually ships you the item, or sends you something that's broken. Buyers don't need much evidence to claim foul play-in most cases, eBay will take you at your word.īut there are still a few ways you can fall for a scam as an eBay buyer. In our communication in the 2021 Spring Seller Update, we announced that you would be able to cancel an unpaid transaction after 5 calendar days.In general, eBay buyers have less to worry about because eBay tends to side with the purchaser in disputes. If you can't see this option, don't worry-it will be available to you in the coming weeks.Īs always, thank you for selling on eBay. If it's available to you, you'll see “Buyer hasn't paid” as an option when cancelling an order in Seller Hub or My eBay Sold. This change is already available to some sellers. You don’t have to take any action to start using the new cancel function for unpaid items. You may also see applicable fees credited back to your account, in accordance with our fee credit policy. If they haven’t paid within that time frame, you can cancel the unpaid order starting on the 5th calendar day.Īfter you cancel the order, you can choose to have eBay automatically relist the item. Your buyers will have four calendar days to pay for an item after they’ve committed to buy. Instead, when buyers haven't paid, you’ll be able to manually or automatically cancel orders through Seller Hub or My eBay Sold. Starting in May 2021, you’ll no longer have to file unpaid item claims or send payment reminders. As announced in the 2021 Spring Seller Update, we’re gradually introducing improvements to how you handle unpaid items.